DIGITAL HEALTH OFFICER

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Description

About Cordaid

Cordaid is a Dutch international NGO, that believes in a world without poverty and exclusion. We strive for just and sustainable societies where every person counts. We stand for knowledge and talent sharing between North and South, between farmers and businesses, between activists and policymakers. Where poverty, conflict and exclusion divide societies, we connect people and communities. We stand for professionalism, expertise, and solidarity across borders. We aim at maximizing our social impact and contributing to systemic change. We operate where natural disasters strike, where conflicts tear up communities and where lack of opportunities and service delivery keep families in extreme poverty. Cordaid has been active in Uganda for over 25 years; and our programmes currently focus on three thematic areas: resilience, investments and humanitarian aid.

Cordaid is one of the leading CSO’s in the Netherlands, working in fragile contexts on Health, Resilience, Economic Opportunities, Humanitarian Aid and Security & Justice. Apart from our work abroad we also contribute to new forms of job creation and social innovation in The Netherlands.Cordaid is a member of the international Catholic networks Caritas and CIDSE and we are active in worldwide civil society networks. We work in around 30 countries in Africa, Middle East and Asia.

About Results Based Financing (RBF) Health

Cordaid has long been a pioneer in the implementation of Results Based Financing (RBF) in the health sector with its first implementation in Rwanda in 2001, after which it has been successfully applied in more than 15 countries, most of them in Sub-Saharan Africa including and Zimbabwe. In Uganda, Cordaid initiated and financed an RBF pilot in Kamuli District in 2009 in collaboration with the Health Office of the Catholic Diocese of Jinja and the Kamuli district Health Department/ Office. In a consortium with Amref Health Africa, ICRW, MIFUMI with support from the Embassy of the Kingdom of the Netherlands in Uganda, Cordaid is implementing the HEROES project from 20202020-2024. The programme aims to improve the well-being of young people (age 1024) and women (age 15-49) including underserved groups, in the districts Central: Bugiri, Mayuge, Iganga & Namayingo; and the East: Mbale, Budaka, Bukwo and Kween, and Kalanga, through addressing the disproportionate burden of SRHR violations and SGBV among young people and women.   

About the E-Voucher Intervention 

The programme introduced e-vouchers in 12 health facilities in the districts of Budaka, Bukwo, Kween, and Namayingo. The SGBV voucher has proven to be a good demand driver for services at the community level translating into more cases being reported in health facilities.are now looking to scale up to all RBF supported facillities in 5 districts of kween , bukwo, namayingo , budaka and Kalangala. Cordaid is therefore looking for a talented young professional in the capacity of digital health officer to support the above interventions by working closely with an existing RBF team. 

Job Summary

The  Digital Health Officer will provide technical support and supervision of all E-voucher project activities working closely with the RBF team. This will involve organizing E-voucher design meetings, selection, training, supervision and mentorship of E-voucher ambassadors and health workers and monthly quantity verification of services delivered by the contracted health facilities throughout the project life time. This will involve counting the number of services in the SGBV registers for and comparing with the numbers reported and declared by the health facilities as well as give support to contracted Community Based Organizations (CBO) in conducting quarterly verifications of the Health Facilities registers attendance and client satisfaction surveys (perceived quality of care). 

Contract information:  One Year, renewable based on performance and funds availability

Duty Station: Field Office - Iganga, with frequent travel to Namayingo, Budaka, Bukwo, Kweni, Kalangala and Mayuge districts 

Position type: National  

Supervisor(s): RBF Health Advisor and RBF Lead Verifier

Supervises: None

Proposed start of contract: As soon as possible

Key Duties & Responsibilities

In constant liaison with the lead verifier, the Digital Health Officer will:   

• Conduct monthly quantity audits at contracted health facilities timely and accurately 
• Identification of reporting gaps and guidance on improvements to health facility staff
• Compile and submit timely the monthly verification reports  
• Provide feedback to the RBF Health Advisor on observations and gaps noted during the monthly quantity verifications 
• Collect random samples from the health facility registers and provide client relevant information for quarterly the client satisfaction surveys to be done by the contracted CBO’s
• Verify the quarterly client satisfaction questionnaires of the contracted CBOs for completeness and accuracy of data
• Ensure that the quarterly quality supervisions of the HFs are conducted by the DHMTs(for the contracted Health Centres)   
• Ensure that client satisfaction surveys are conducted by the contracted CBO’s according to the PIM and the agreed guidelines and deadlines.    
• Where needed participate in the quarterly quality supervision of the contracted HFs by the DHMTs  
• Permanent liaison with the with the lead verifier, RBF Advisor and the SRHR/SGBV manager   
• Conduct monthly fieldwork as and when required in line with the field work plan  
• Submits weekly updates to the lead verifier  
• Represent the Cordaid Uganda Office, establishing and maintaining good relations with consortium colleagues and other key stakeholders in the targeted districts  

Requirements

• Public health background, Health Promotion or Public Health and at least 5 years working experience in the health sector
• Working knowledge and past experience in digital health programming 
• Good web-based data analysis skills 
• One year working experience with the Ministry of Health (at district, zonal or regional level) is an advantage   
• Independent, dynamic and capable of organizing his/her work, while having the ability to work accurately
• Good networking and social skills  
• Good command of the Luganda/Lusoga and English language 
• Good experience with relevant computer software packages
• Able to meet deadlines
• Ability to analyse and present data
• Good report writing skills
• Willing to do field visits and to frequently travel long distances  

Competencies

• Collaboration   
• Integrity   
• Organizational Awareness   
• Networking   
• Planning & Organization   
• Problem solving  
• Analytical   

Others/Extra Details

Terms of Employment

• The Cordaid Human Resource Manual is applicable.

Working conditions

• 40 hours a week

Please note that Cordaid has integrated background checks in the recruitment procedures. Having implemented a broad integrity framework, we apply an interagency scheme to prevent misconduct and will ask for written references in the final stages of the recruitment procedure.  

Cordaid is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by the law. This applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Cordaid makes hiring decisions based solely on qualifications, merit, and business needs at the time.